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Quick Help

We hope you’ll find everything you need in our Quick Help, but if there are any other questions get in contact.

Why is Animor®  so different to pet insurance or a vet pet health plan?

There’s a lot of uncertainty that comes with owning a pet.

Some of us chose to insure our pets, but there’s still the uncertainty of not knowing whether you bought the right policy (pet insurance can be very confusing), did you get the best deal, how much will the premium go up next year, will the policy pay out when you need it to, will it cover the whole cost of the treatment and if not, how much will you have to pay?

Around three quarters of pets are uninsured, their owners preferring to pay for healthcare and treatment when its needed, facing the uncertainty of what health problems their pet might have and what the treatment is going to cost.

Vet health plans only cover the cost of annual vaccinations and perhaps preventative treatment.

Animor®  care plan membership is a new alternative for all pet owners. Animor®  offers all pet owners a completely new approach to their pet’s health that’s a simple, safe and affordable alternative to the uncertainty of either pet insurance or paying for treatment when its needed. Your pets Animor®  care plan membership can be all inclusive (for Prevent & Care and Premier Care members) and the treatment your pets will receive is free when you need it, giving you complete peace of mind that there are going to be no shocks or nasty surprises.

What’s Animor’s®  overall approach?

We put the health of your pet at the heart of everything we do, so we see all our members at least twice a year for an Animor®  Vitality health assessment, also giving all the annual vaccinations and other preventative treatments when your pet needs them.

Of course, Animor®  is there if your pet needs our help with a health issue.

Animor®  offers simple, affordable, joined-up thinking pet healthcare for its members.

What if I already have pet insurance?

You can still sign-up as an Animor®  Prevent member for all your pets’ vaccinations, preventative treatment, and twice yearly Animor®  Vitality health assessments. Then come and see us when your pet needs help and we’ll treat them on a pay-as-you-go basis. When you’re in the Animor®  veterinary centre let us know when you’re pet insurance is due to renew and when it does, you can choose for your pet to join us as either a Prevent & Care or Premier Care member.

What happens if I already have a health plan with a vet?

Let us know when that plan is due to renew, and your pet can join us then.

What if my pet needs treatment and they're not a member?

Animor®  will also treat non-members on the same 'pay-as-you-go' basis as other vets. If you're bringing your pet for their first vaccine, why not sign-up for one of our Care Plans in the Centre and there will be nothing to pay (beyond your monthly membership fees) - vaccinations, preventative treatment, twice yearly health assessments and more, are part of all our Care Plan memberships.

What if my pet has what insurers call a ‘pre-existing condition’?

If your pet is not currently being treated for a condition and hasn’t seen a vet in the last 24 months, other than for vaccinations and preventative treatment, you can register them as a member.

How do I become a member?

Just go to the Register page, fill in some details, chose the level of care plan membership, add the options that suit you, and we’ll let you know what your monthly care plan membership cost is going to be.

I’ve registered to be a member, what happens next?

After registering your pet to be an Animor® member, you will be asked to make an appointment for a Vitality health assessment at your local Animor® Veterinary Centre within 2 weeks of registering. After that appointment your care plan membership will be confirmed, and you’ll receive your Membership Agreement.

What pets can be Animor®  members?

We welcome dogs, cats and rabbits as Animor®  member’s and will treat other small furries (hamsters, rats, gerbils, guinea pigs etc) as pay-as-you-go customers, however because of the level of clinical specialisation required, we will refer owners of exotic pets (reptiles, birds, fish etc) to a local specialist practice.

Once my pet is an Animor®  member, can I go to any vet?

No, you have to take your pet to one of our Animor®  veterinary centres or the hospitals that are part of our network. The Members App will let you know where the closest centre is.

How do I contact the Animor®  veterinary centre nearest to me?

You’ll find their contact details through the members App or on the website.

What happens if I have more than 1 pet?

We offer a 10% discount to the normal care plan membership cost for the third and any other pets you have, so sign them all up!

How long is my Animor®  care plan membership?

Animor®  care plan membership is renewable annually – we’ll remind you near renewal time.

What happens at the end of my care plan membership year?

We’ll send you reminders as we approach the end of the year to renew your care plan membership.

How do I pay for my Animor®  care plan membership?

Your care plan membership is paid monthly by direct debit or credit card.

What if I move area?

Check out the members App to find the nearest centre to you after you move.

Where’s the small print?

We’ve kept our care plan membership as clear and transparent as possible, so there’s not a lot of small print. But as you would expect we do have a care plan Membership Agreement which you will be asked to read when you’re registering your pet for membership.

What happens if my pet unfortunately dies during its care plan membership?

Your care plan membership will be cancelled immediately.

What is the Animor Vitality Index®  (AVI® )?

The Animor®  Vitality health assessments are carried out on your pet twice a year and is our way helping you keep your pet healthy.

What if the AVI®  improves from one check to the next?

Animor®  will reward pet owners for taking our advice and improving the health index of their pet one AVI to the next 6 months later.

Where can I find an Animor®  veterinary centre?

There is a national network of Animor®  veterinary centre and network centres – the contact details of the nearest one to you can be found on the members App or on the website.

What do I have to pay besides my monthly care plan membership?

If you’re a Prevent or Prevent & Care member you may have to pay for treatment for your pet that’s outside the terms of your pets membership. But that’s it, apart from food and anything else you need such as brushes, collars and leads.

As an Animor®  Prevent & Care member what does 2 conditions mean?

Should your pet suffer from an injury or illness or present with an undiagnosed clinical sign, you can bring to Animor®  for treatment. If your pet is a Prevent & Care member this will be one of the two conditions per membership year. When your pets membership renews for a further 12 months, any continuation treatment will be classed as a condition, and will be one of their Prevent & Care membership conditions for the new year.

As an Animor®  Premier Care member what does unlimited conditions mean?

If your pet does unfortunately need to come and see us with a problem and your care plan membership payments are up to date, you can bring your pet to see us for an unlimited number of conditions in a care plan membership year.

What’s the members App?

The members App gives owners easy access to Animor®  to make appointments, check their pets AVI®  score to Animor®  through the Members App.

Are all pets eligible for care plan membership?

Animals currently undergoing clinical treatment will only be eligible for Prevent care plan membership and will receive the Animor®  members discount for their ongoing pay-as-you-go treatment. Only animals not currently undergoing treatment or not having undergone treatment in the previous 24 months (other than vaccinations, preventative treatment and certain other treatment), can be Prevent & Care or Premier Care members.

What’s not included?

Neutering and any treatment relating to pregnancy will be charged on a pay as you go basis.

Why does Animor®  micro-chip all their members?

Microchipping all our members allow us to get access to your pets health record no matter which Animor®  veterinary centre you visit.

What are the Animor®  Options?

You can tailor your pet’s care plan membership to you by adding Animor®  Options once you’ve decided which level of care plan membership best suits you and your pet.

Can I downgrade my pet’s care plan membership e.g. drop from Prevent & Care to Prevent?

Members can downgrade the level of their care plan membership at renewal.

Can I upgrade my pet’s care plan membership?

Members can only upgrade their care plan membership at renewal if they have not used any Animor®  clinical services or in the case of Prevent members, the services of any other vet in the previous 24 months.

What happens if I go on holiday?

You will receive up to £1,000 towards costs associated with veterinary treatment for an illness, injury or clinical sign that occurs during your membership year and your pet is taken to a non-Animor®  Practice that is within the territorial limits of the United Kingdom, known as Treatment Away From Home. This treatment must have been recommended by a vet to treat your pet for emergency life-saving treatment. There is an excess of £250 payable per membership year.

What happens when my pet has used their annual service?

Prevent and Prevent & Care members will get a 10% care plan membership discount on all treatment that they need to top-up treatment outside their care plan membership. The care plan membership discount will not apply to costs associated with breeding, spaying or castration, whelping or kittening and any top-up specialist treatment.

Can any dog be an Animor®  member?

Animor®  membership is for domestic pets living at home with their owner, for that reason, there are a small number of pets for which this membership is not appropriate.

  • Any pet less than 6 weeks old at the initial commencement date.
  • Sporting and working dog’s excluding assistance dogs, can only be Prevent members of Animor® , and benefit from a member’s discount on all pay-as-you-go treatment.
  • Any dogs used for guarding, racing, or coursing, whether for business or recreational purposes.
  • Any pets used for breeding (any more than one pregnancy would be classed as breeding).
  • Any pet where on previous and/or existing occasions the pet has shown (or displayed) any adverse behavioural or aggressive characteristic which has been noted by you, the breeder, veterinary practice, rehoming organisation or any previous owner(s).
  • Any dog that must be registered under the Dangerous Dogs Act 1991 and the Dangerous Dogs (Amendment) Act 1997 or any further amendments to these Acts, and/or any pet breed/species which is excluded by us and is listed below:

    Abruzzese Mastiff, African Crested Dog, African Wild Dog, Alangu Mastiff, American Bulldog, American Indian Dog, American Mancon, American Mastiff, American Pit Bull Terrier, American Rottweiler, American Staffordshire Bull Terrier, American Staffordshire Terrier, Argentine Dogo, Argentinian Mastiff, Australian Dingo, Bandogge, Bandogge Mastiff, Blue Bull Terrier, Boerboel, Bole, Brazilian Mastiff, Bully, Bully Kutta, Canadian Inuit Dog, Canary Dog, Canary Mastiff, Cane Corso, Cão de Fila de São Miguel, Cão Fila, Chinese Shar- Pei, Czechoslovakian Wolfdog, Dingo, Dogo Argentino, Dogue Brasileiro, East Siberian Laika, Fila Brasileiro, Gull Dong, Husky Wolf Hybrid, Inuit Dog American, Irish Staffordshire, Irish Staffordshire Blue Bull Terrier, Irish Staffordshire Bull Terrier, Irish Wolfhound, Italian Mastiff, Japanese Mastiff, Japanese Tosa, Johnson American Bulldog, Korean Jindo, Korean Mastiff, Laika, Libyan Desert Dog, Neapolitan Mastiff, Northern Inuit Dog, Pakistani Bull Dog, Perro de Presa Canario, Pit Bull Mastiff, Pit Bull Terrier, Pocket Bully, Presa Canario, Racing Greyhound, Sarloos Wolfhound, Shar Pei, South African Boerboel, South African Mastiff, Tamaskan Dog, Tibetan Mastiff, Tosa, Tosa Inu, Utonagan Dog, Wolf Hybrid and Wolfdog.

    This includes any pet that is crossbred or mixed with any of these excluded breeds.